Case Study 4: Zappos 1) Define SCM and how it can benefit Zappos. (1 Mark) 2) Explain CRM and why Zappos would benefit from the implementation of a CRM system. (1 Mark) 3) Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connect

Description

please must to be in word and i need a good work (correct)and not like another student

Case Study 4: Zappos

Define SCM and how it can benefit Zappos. (1 Mark)
Explain CRM and why Zappos would benefit from the implementation of a CRM system.(1 Mark)
Demonstrate why Zappos would need to implement SCM, CRM, and ERP for a connected corporation. (1 Mark)
Analyze the merger between Zappos and Amazon and assess potential issues for Zappos customers. (1 Mark)
Propose a plan for how Zappos can use Amazon’s supply chain to increase sales and customer satisfaction. (1 Mark)