HR 310 Park University Unit 6 Conflict Management Case Study

Description

Unit 6: Case Study
Due Sunday by 11:59pm
Points 40
Submitting a file upload
Introduction

A case study analysis requires that you investigate a business problem, examine the possible and/or alternative solutions, and propose the most effective solution using supporting evidence.

Read and examine the case carefully.
Focus on the issues/problems.
Brainstorm possible solutions or changes that need to be made.
Select the best solution with reasoning.
Unit Learning Outcomes
Identify ways to manage conflict through change (CLO 3, CLO 4, and CLO 5).
Contrast approaches for resolving conflict (CLO 5).
Analyze ethical leadership (CLO 2 and CLO 3).

CASE SUMMARY – 11.1 OFFICE SPACE

A change in office space and office environment led to considerable conflict between five co-workers in a web programming department. Due to a company relocation, a web programming department was forced to change from an open-space environment to a row of cubicles in a much smaller office.Martin, the web programming team leader had the opportunity to choose the order of where the programmers would be stationed within the row. He chose to order himself in the first cubicle, and down the line, Rosa, Sanjay, Kris, and Bradley. He had reasons for this arrangement; Bradley had the most equipment out of any of the programmers, and he wanted Bradley to be at the end with the most space. Also, Rosa and Kris spent a significant amount of time speaking to each other, and Martin figured by putting Sanjay between them, he could limit the amount of time spent on conversation.Unfortunately, Martin never shared his justification for assignments with his colleagues, which created significant conflict. First, Bradley wanted a cubicle with a window and a position next to Martin, since they work together on a significant number of projects. Next, Sanjay’s mood changes, as he is in between Rosa and Kris and cannot focus when they speak over him to each other. Subsequently, this has caused Rosa and Kris to leave their cubicles to converse with each other, taking more time than they used to when they were sitting together, which has impacted both of their productivity. All the while, this has upset Bradley, who feels slighted because the other programmers are being rewarded while he is stuck in a cubicle that he does not want. Because of this, Bradley will only speak and communicate to Martin when he absolutely needs something.Martin is now in a position where he must decide what to do. He can’t understand that the cohesive team that he used to lead can’t get along over their cubicle assignments.
Directions
Read the full case study in the textbook: Case 11.1 Office Space.
Answer the case study discussion questions.
Submit your work for review.
CASE STUDY QUESTIONS
How would you describe the conflict that has arisen between the members of the web programming department?
Using Fisher and Ury’s method of principled negotiation, how would you separate the people from the problem? What are the main issues in this conflict?
Using the Kilmann and Thomas conflict styles, how would you characterize each of their conflict styles (Martin, Sanjay, Bradley, Rose, and Kris)?
CASE STUDY REQUIREMENTS
Full points will be earned if the case study(s):
responds to every aspect of the assignment
contains fully developed answers
displays a familiarity with the related materials and topics being referenced
Exhibit the ability to apply the related concepts to the case study.
Each question warrants a response that is well developed and is well-formatted.
At least one page in length, typed, and double spaced.
All cited material must include both internal citations and a complete reference list at the end of the paper.
Due Date
Submit by 11:59 p.m., Sunday, CT.
Rubric

Case Study Rubric

Case Study Rubric

Criteria Ratings Pts

This criterion is linked to a Learning OutcomeIdentification of Main Issues or Problems

10.0 pts

Excellent

Identifies and understands the main issues in the case study.

9.0 pts

Proficient

Identifies and understands most of the main issues in the case study.

7.0 pts

Sufficient

Identifies and understands some of the main issues in the case study.

5.0 pts

Developing

Identifies and understands few of the main issues in the case study.

3.0 pts

Unsatisfactory

Does not clearly identify main issues in the case study.

10.0 pts

This criterion is linked to a Learning OutcomeResearch and Review

10.0 pts

Excellent

Excellent research with clearly documented associations and links between problems or questions and key course concepts.

9.0 pts

Proficient

Satisfactory research with documented associations and links between problems or questions and key course concepts.

7.0 pts

Sufficient

Limited research with documented associations between problems or questions and key course concepts.

5.0 pts

Developing

Incomplete research with documented associations between problems or questions and key course concepts.

3.0 pts

Unsatisfactory

Little or no research with documented associations between problems or questions and key course concepts.

10.0 pts

This criterion is linked to a Learning OutcomeAnalysis Solution Options

10.0 pts

Excellent

Insightful and thorough analysis of all the key issues. Alternative solutions/options cover all the key issues with descriptive well-reasoned and logical discussion.

9.0 pts

Proficient

Insightful and thorough analysis of most all the key issues. Alternative solutions/options cover most the key issues with well-thought out reasoning and logical discussion.

7.0 pts

Sufficient

Insightful and thorough analysis of some of the key issues. Alternative solutions/options cover some of the key issues with solid reasoning and discussion.

5.0 pts

Developing

Developing analysis of the some of the key issues. Further development is needed. Alternative solutions/options cover few of the key issues with minimal reasoning and discussion.

3.0 pts

Unsatisfactory

Incomplete analysis of the key issues. Incomplete solutions/options without sound reasoning or discussion.

10.0 pts

This criterion is linked to a Learning OutcomeWriting Organization Format

10.0 pts

Excellent

Writing is free of grammar and spelling errors. Clear, concise, and creative presentation of ideas. Organization is effective. Sources are identified and in APA format.

9.0 pts

Proficient

Writing is mostly free of grammar and spelling errors. Most ideas are clearly presented. Organization is effective. Sources are identified and in APA format.

7.0 pts

Sufficient

Writing contains several spelling or grammatical errors. Some ideas are clearly presented and organized. Sources are identified with errors in APA format.

5.0 pts

Developing

Writing contains many errors with grammatical mistakes. Ideas are difficult to follow. Sources are not identified or errors in APA format.

3.0 pts

Unsatisfactory

Errors in grammar and spelling distract from the overall message. Ideas are incomplete. APA format was not used correctly.

10.0 pts

Total Points: 40.0

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